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Terms & Conditions That Protect Your Account

When you open an account with us, you're entering into a straightforward agreement about how your wallet works, what happens when you withdraw, and how we handle disputes.

Account verification stepsWithdrawal and payout termsDispute resolution process

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What Our Terms Cover

lapak 77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions set the terms under which you create and use your lapak 77 account. They cover account eligibility, deposit and withdrawal procedures, how we verify your identity before payout, and what happens if a dispute arises. Your account access depends on local law.

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When you fund your wallet via DANA, OVO, GoPay or QRIS, you accept our payment flow: deposits clear in under a minute, and withdrawals require identity verification before funds return to your original payment method. We reserve the right to suspend accounts that breach our terms,
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including those showing patterns that conflict with our operational policies. All payouts are processed to the payment method you registered with; transfers typically complete within one business day after verification. We keep account records for audit purposes per applicable law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Account

Team online

Live Chat Support

Our team responds in the lobby chat from 08:00 to 23:00 Jakarta time, seven days a week. Use the chat icon in the bottom-right corner of the lobby screen to ask about account terms, withdrawals, or verification.

Email Support

Send account or terms questions to [email protected]. We reply within 24 hours with details about your specific situation, verification status, or payout request.

In-Account Help Centre

Your account menu contains a Help section with answers to common questions about terms, deposits via DANA, OVO, GoPay and QRIS, and withdrawal procedures.

SECURITY AND YOUR DATA

How We Protect Your Account and Information

Identity Verification

Before your first withdrawal, we ask for a government ID scan and proof of address. This step protects your account and ensures payouts go to the right person. Verification usually completes in one business day.

Payment Data Encryption

Your DANA, OVO, GoPay and QRIS credentials are encrypted end-to-end. We never store full card numbers; payment processors handle all sensitive data according to banking standards.

Account Security Practices

We log your login history and device fingerprints to flag unauthorized access attempts. Your password is hashed, and we recommend you change it every 90 days for added safety.

Data Retention Policy

We keep your account records, transaction history, and verification documents for the life of your account plus seven years for compliance. You can request deletion of non-essential data via support.

Cookie and Tracking

We use cookies to remember your lobby preferences and prevent fraud. Session cookies expire when you log out; persistent cookies help us recognize you on your next visit from the same device.

Request Changes to Your Data

Write to [email protected] to update your registered payment method, address, or email. Verified changes take effect within 24 hours and apply to all future transactions.

Frequently Asked Questions About Our Terms

You can request account closure via our Help Centre or by emailing [email protected]. We will settle any pending withdrawals first, then mark your account as closed. Reopening requires a new verification step and is subject to our terms.

Yes. You can update your primary DANA, OVO, GoPay or QRIS account in your account settings under Payments. Withdrawals will go to your updated method once the change is verified. Old payment data is retained for transaction records.

If you believe a deposit or withdrawal was processed incorrectly, contact our support team within 14 days with your transaction ID. We will investigate and correct the error if our records show a mistake. Refunds are issued to your original payment method.

Withdrawal limits depend on your account age and verification level. Your first verified withdrawal is capped at a reasonable amount; limits increase after 30 days of account history. Check your account Limits page for your current thresholds.

After verification, most withdrawals to DANA, OVO, GoPay and QRIS clear within 24 hours. Bank transfers may take one to two business days. We notify you by email when your payout has been processed and submitted to your bank.

If we detect terms violations, we send you an email explaining the reason. Your funds remain safe in your account wallet. You can appeal the decision via support or request a full withdrawal once verification is complete.

No. Your personal data is used only to operate your account, process payments, and comply with local law. We share data with payment processors (DANA, OVO, GoPay, QRIS) only as needed to complete your transaction. We never sell your information.

Terms & Conditions That Protect Your Account

How to Contact Us About Your Account

Live Chat Support

Email Support

In-Account Help Centre

How We Protect Your Account and Information

Identity Verification

Payment Data Encryption

Account Security Practices

Data Retention Policy

Cookie and Tracking

Request Changes to Your Data

Frequently Asked Questions About Our Terms

01 What happens if I want to close my account?

02 Can I change my registered payment method?

03 What is your policy on disputed transactions?

04 Are there limits on how much I can withdraw each day?

05 How long does a withdrawal take after I request it?

06 What happens if my account is suspended under the terms?

07 Do you sell my data to third parties?

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