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How We Protect Your Account and Your Rights

Your account security and the terms governing your access matter to us. We handle your personal data, payment details and account history according to clear policies that respect…

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lapak 77 How We Protect Your Account and Your Rights
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Team online

Live Chat Support

Open your account and tap the chat icon in the lobby. Our team responds within minutes during operating hours to answer questions about your account status, policy terms or data requests.

Email Inquiries

Send detailed questions about your account, data access requests or policy concerns to our support address. Email responses typically arrive within 24 hours on business days.

In-App Messaging

Log into your account, navigate to Settings and use the messaging centre to send account-related questions. Your message thread stays with your account history for reference.

SECURITY AND TRANSPARENCY

How We Handle Your Data and Account Access

Data Encryption

All data transmitted between your device and lapak 77 is encrypted. Your payment details are never stored in plain text on any public-facing server. Access logs are monitored for unauthorised login attempts.

Cookie and Tracking Policy

We use cookies to keep you logged in and to track gameplay behaviour for fraud detection. You can manage cookie settings in your browser; disabling them may affect account access.

Identity Verification

Before your first withdrawal, we verify your identity using your account registration details and payment method. This protects both your account and our payment partners like DANA, OVO, GoPay and QRIS.

Data Retention Schedule

Account data is retained for the duration of your membership plus a regulatory hold period. After closure, personal data is deleted unless we're required to retain it by law or for dispute resolution.

Account Access Requests

Where local law permits, you can request a copy of all data we hold on your account. Contact our support team via live chat or email with your full account number and registered email address.

Policy Change Notifications

Major changes to our legal terms are announced via in-app notification and email to your registered address. You have the option to review updated terms before your next session.

Answers to Your Account and Policy Questions

When you request account deletion, we stop accepting new logins immediately. Your account data is retained for a legal hold period (typically 90 days) to resolve any pending transactions or disputes. After that hold expires, your personal data is permanently deleted unless local law requires longer retention.

Verification usually completes within hours of your withdrawal request. We cross-check your registered name, email and payment method against our database. If anything mismatches, we'll message you in-app to clarify details. Players in Bandung and across Indonesia typically see funds clear the same day once verification passes.

Yes. We never store your DANA, OVO, GoPay or QRIS credentials on our servers. When you deposit, you're redirected to the payment provider's secure site. We only receive confirmation that the transaction cleared; the payment details stay with the provider.

Yes. Log into your account, go to the Wallet section and tap Transaction History. Every deposit, withdrawal and balance adjustment is listed with the date, time, payment method and status. You can download this history as a file for your records.

Contact our support team immediately via live chat or email. We can freeze your account, review login logs and help you reset your password. If an unauthorised withdrawal occurred, we investigate and escalate to the payment provider for a chargeback where applicable.

Open live chat or send an email to our support address stating 'Data Access Request'. Include your full account number and registered email. Where local law permits, we'll compile your data within 14 business days and send it to your verified email as a downloadable file.

No. We don't automatically close inactive accounts. Your balance remains on file until you withdraw or request deletion. However, if your account shows no activity for 12 months, we may send a courtesy reminder to confirm you still want the account active.

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