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How lapak 77 Keeps Your Information Safe

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, we take your privacy seriously.

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REACH OUT DIRECTLY

How to Contact Us About Your Privacy

Team online

Email Support

Send a request to our privacy team at any time. We respond to data access and deletion requests within 7 business days. Include your account username and the specific information you want to review or update.

Live Chat

Open the chat window in your account lobby during support hours (09:00–22:00 WIB, seven days a week). Our team can explain what data we hold on file and walk you through privacy settings.

Account Settings

Update your personal details directly in your account dashboard under Profile > Privacy Settings. Changes take effect immediately. You can also review your login history and connected payment methods there.

HOW WE SAFEGUARD

Data Security, Retention and Your Rights

Encryption and Access

All data sent between your device and our servers is encrypted using TLS 1.3 standard. Your account password is hashed and never stored in plain text. Only authorised staff with a legitimate business need can access your personal information.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, payment details are processed by PCI-DSS certified payment gateways. We receive a transaction reference and your account is credited within seconds; we do not retain your wallet credentials or card numbers.

How Long We Keep Your Data

We retain your account information as long as your account remains active. If you request account closure, we anonymise your personal details within 30 days but keep transaction records for regulatory compliance, usually for 5 years after account closure.

Your Privacy Rights

You have the right to access your data, correct inaccurate information, and request deletion where permitted by local law. To exercise these rights, contact support with your account details and specific request.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and measure how our platform performs. You can manage cookie settings in your browser; disabling them may affect your account access or game functionality.

Third-Party Sharing

We do not sell your personal data. We share information only with payment processors, anti-fraud partners, and regulatory authorities where local law requires. All third parties sign strict data-protection agreements.

Your Privacy Questions Answered

Your personal information is anonymised within 30 days of account closure, so we cannot link it to you. Transaction and withdrawal records are kept for five years for regulatory compliance. You can request permanent deletion by emailing support, but some data may be retained where local law permits.

Yes. We do not store your wallet credentials or sensitive payment details. When you deposit, your payment app handles the transaction directly; we receive only a reference number. All data is encrypted, and payment processing uses certified secure gateways.

Absolutely. Contact support and request a data access report. Include your username and email. We will send you a complete list of information we hold — your profile details, login history, deposit and withdrawal records, and device logs — within 7 business days.

We do not sell your data. We share information only with payment processors, anti-fraud vendors, and regulatory authorities where local law requires. All partners sign strict confidentiality agreements and use your data only for the specific purpose we share it for.

We track which games you play, when you log in, and your deposit and withdrawal amounts to verify your identity, detect fraud, and personalise your account. This data helps us send you relevant game recommendations and ensure withdrawals are processed safely and quickly.

Log into your account and visit Profile > Privacy Settings to update your personal details instantly. If you cannot access your account, email support with your username and the details you want to correct. We verify your identity and apply changes within one business day.

We keep login history and device data for 12 months for security purposes. This helps us spot unauthorised access attempts and protect your account. Older logs are deleted automatically. You can view your recent login history in Account Settings > Security.

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